Does Digital Inertia Matter? The Driver of Intentions in a Smart Senior Care Context

Abstract

Aging is one of the trends of population, which may bring problems to the elderly individually, and financial, economic and social problems to the government. Therefore, how to solve or mitigate the impact of aging through the development of intelligent elderly services has become a major issue for the current government and academia. The purpose of this study is to explore the status and relationship of digital skills, attitude towards smart senior care service and behavioral intention of the elderly. The influence of digital inertia on the relationship between digital skills, attitudes and behavioral intention in the elderly. Data was collected by questionnaire survey and 403 valid samples were received. Findings show that positive impacts were confirmed among digital skills, attitude towards smart senior care service and behavioral intention of the elderly, while the moderating effect of digital inertia on those variables was not. Lastly, such a smart senior care service provider should gradually build a system of smart services, including hardware and software was suggested to the government departments, institutions of smart senior care service and follow-up studies.